Responsible Gambling Policy

We are committed to safer gambling and to keeping play safe and under control. We aim to give clear tools and information so customers can manage their activity, spot when play is becoming a problem and get help quickly. Our approach is practical and supportive - we offer limits, breaks and self-exclusion options alongside guidance and links to professional organisations.

Player protection principles

We prioritise player safety by promoting informed decision-making and giving simple controls to manage play. We expect customers to gamble responsibly and we provide reminders and account tools to support that. Our staff are trained to respond to signs of problem gambling and to direct customers to specialist help when needed.

Activity-control tools

Customers can choose tools that suit their needs and change them at any time. We make these options easy to access in the account area so limits and breaks are straightforward to set up.

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you add to your account. Limits take effect immediately after confirmation and help prevent spending more than intended.

Loss limits

Loss limits allow you to cap how much you can lose over a chosen period. Use loss limits alongside deposit controls to manage overall exposure to play.

Time limits and reality checks

We offer session timers and pop-up reminders so you can keep track of how long you play. You can set maximum session lengths and receive regular reality checks to pause and reassess activity.

Account breaks and self-exclusion

If you need a break from gambling you can close your account temporarily or choose self-exclusion for a fixed period. Self-exclusion is available for short or extended periods and can be arranged via your account settings or by contacting customer support. During self-exclusion your access to the account is restricted and promotional messages are paused.

Signs of problematic behaviour

Watch for changes such as chasing losses, increasing deposit amounts, using gambling to cope with stress, neglecting responsibilities or hiding activity from friends and family. If these signs appear, consider tightening limits or taking a break.

Tips for maintaining control

Decide a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks and avoid gambling when feeling stressed, tired or under the influence of alcohol. Keep track of time spent and review your activity regularly to make informed choices.

Professional help and support organisations

If you need additional support we recommend seeking professional advice. Organisations that provide confidential help include GamCare, BeGambleAware and Gamblers Anonymous. You can also contact our support team for information on account controls and how to access specialist services.