Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with registration, deposits, withdrawals or verification, contact us and an adviser will respond promptly. We provide several convenient contact channels so you can reach us by email or phone, and our support centre records enquiries to speed up follow-up. We aim to handle most enquiries within one business day usually.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7, typical reply within 24 hours for account-related and technical enquiries) |
| General enquiries | [email protected] (Mon-Fri responses, billing and general enquiries) |
| Affiliate enquiries | [email protected] (partner team, response within 48 hours) |
| Phone | +44 20 7946 0821 (sales and support line) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and current contact details to avoid delays. Attach any relevant files and include your account ID where possible so our team can respond quickly and help resolve your request.
Contact Form
Response Time
Our support team aims to respond quickly: most inquiries receive a reply within one business day. Simple account or payment questions are usually handled faster, while identity checks and complex investigations may require additional time. If a case needs escalation we will update you with an estimated timeline and any documents required to resolve the issue.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to improve the site. Every comment is reviewed carefully and helps us refine games, promotions and support. Your submissions guide bug fixes, feature changes and future updates. Tell us what works, what doesn't and any ideas you have - your input directly helps improve the player experience.