Data Privacy Policy

This privacy policy explains how we collect, use and protect the personal information you provide when using our services. We take your privacy seriously and set out here the types of data we process, why we process it and the controls available to you. This page covers account data, transactional records, technical logs and the ways we share and secure information.

Types of data we collect

Personal data

When you register an account or contact support we may collect personal data such as your name, date of birth, email address, postal address, telephone number and identity documents where verification is required. We use this information to manage your account and meet our legal verification obligations.

Technical data

We collect technical data automatically from your device and browser. This includes IP address, device type, operating system, browser type, device identifiers and connection data. We use technical data to deliver the service, maintain security and improve site performance.

Transactional and activity data

Transactional records include deposit and withdrawal history, payment method details (tokenised where possible), bet and play history, bonuses and promotion use and other activity logs. We retain this information for account management, fraud prevention and compliance with record-keeping obligations.

Use of information

We process personal and technical data to operate your account, process payments, verify identity, provide customer support and detect and prevent fraud. We also use data to monitor compliance with our terms, resolve disputes and meet legal and regulatory obligations. Aggregated or anonymised data may be used for analytics and service improvement.

Data protection practices

We implement industry-standard measures to protect data, including encryption in transit, access controls, secure data storage and regular security testing. Access to personal data is limited to authorised staff and third-party suppliers who need it to deliver services. We review our security arrangements regularly and require providers to meet appropriate standards.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functions, remember preferences and measure performance. Analytical cookies help us understand how the site is used and improve the product. You can manage cookie settings through your browser and controls provided on the site, but disabling certain cookies may affect functionality.

User rights

You have rights regarding your personal data, including the right to access, correct, restrict processing, object to certain processing and request erasure where applicable. You may also request a copy of portable data where technically feasible. We will assess each request in line with applicable data protection standards.

Access, correction and deletion of data

You can review and update many account details via your profile settings. For other requests such as deletion, portability or complex corrections, contact our support team at [email protected]. We will respond to requests promptly and inform you of any limitations that apply under applicable law.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention agencies, game and software suppliers, analytics providers and legal advisers. We only share the information necessary for these services and require third parties to protect data in accordance with this policy.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will publish any updates on the site and, where appropriate, notify you via your account. The current policy is effective from the date shown on the site.